Copy of FAQs

1. How much is your shipping fee? 
Free shipping nationwide.

2. How long does delivery take?

• Metro Manila: 1-2 business days
• Provincial: 3-5 business days

3. Where to get shipping updates?
Tracking numbers will be sent via SMS and updated via email within 24-48 hours. If you haven't received any email, you may message us at shoesezra@gmail.com.

4. What are the mode of payments?

• Bank Deposit/Online Transfer: BDO & BPI
• COD/COP

• Credit Card - Visa / Mastercard / American Express through PayMongo

• DragonPay: online banking, atm banking and non-banks/others
• Remittance Centers

 5. Do you accept same day delivery?
Yes, booking will be done by the buyer to any courier accepting same day delivery (Angkas, Grab, Lalamove, etc).

Pick up schedule: Monday – Friday, 9AM – 4PM
Same day delivery is not applicable to free shipping.

6. Can I pick up my package on JRS/LBC branch?
Yes, you can get the items delivered to the courier branch in your area for pickup (just include it on your order notes).

Package must be retrieved however within 5 days upon arrival. If you failed to pick up the item, it will be returned to us. Another shipping fees before we ship it back.